“Why does Baylor use a lottery to sell Sing and Pigskin tickets?” Demand for both Sing and Pigskin tickets is very high, effectively overwhelming the availability of seats in Waco Hall. A lottery system ensures equity among all patrons and guarantees fair chances of access to tickets.
“Why are tickets not available for me to purchase?” Unfortunately, this is due to supply and demand. With a limited number of tickets to sell and thousands of people who want to purchase them, inevitably, some people are not able to obtain tickets.
“Baylor gives all the tickets to donors.” Though some seats are reserved for Advancement, the President’s Office, performing groups, and support staff who make the show possible, the general public is allotted the greatest percentage of tickets.
“Baylor gives all the tickets to performing groups.” Since the show is student driven and features student groups, performing organizations receive an allotment of tickets. However, due to the overwhelming demand for tickets, even performing groups are limited on the number of tickets they are allotted. Performing groups are given tickets as a percentage of their performance roster. Thus, not even every performer and their friends and family are guaranteed a ticket. The general public is allotted the greatest percentage of tickets.
“Why are families of performers not provided priority access to tickets?” To ensure all constituent bases have an equitable opportunity to obtain tickets, there is not a family only ticket launch. However, relatives have three avenues to obtaining tickets. Performing organizations are provided an opportunity to purchase tickets as a percentage of their performance roster. These tickets can be disseminated as the organization sees fit, allowing students to provide tickets to their friends and family. Additionally, for All-University Sing, a student only ticket launch occurs prior to the general public launch, providing further opportunity for students to acquire tickets for family members. Finally, relatives can attempt to purchase tickets by setting up their own account for the general public launch. These three options provide ample opportunity for family members to obtain tickets.
“My account doesn’t work.” Unfortunately, many technically related complaints we receive are due to user error. It is critical that patrons setup an account in advance of the ticket launch date and ensure the information in the account is correct. Patrons should log into their account prior to the ticket launch time. However, occasionally, technical issues arise. If it seems you have experienced a technical problem, please contact us at WHTickets@baylor.edu. If possible, please provide screenshots detailing your experience and we will try to amend your issue as quickly as possible. Lastly, the account you use to purchase tickets from BaylorBears.com (Athletics), is not the same as the account you use to purchase tickets for Sing and Pigskin. Be sure you have setup an account in the proper system.
“I called the Ticket Office on the launch day and nobody answered.” On launch days, the Waco Hall Ticket Office is inundated with calls from patrons, most of whom are trying to remedy a user error or ask a question about the show. Though we dedicate staff solely to answering calls as quickly as possible, there are periods where the phone traffic is so high, we cannot answer every patron immediately. If you believe you have experienced a technical error, please email the ticket office at WHTickets@baylor.edu. We monitor this email address hourly during the day and work diligently to answer all inquiries in a timely manner.
“The system is down.” Baylor uses a nationally recognized third-party vendor that utilizes industry best practices to facilitate your ticket purchase. This provider dedicates additional servers to expedite patron access. However, with so many patrons attempting to access the system simultaneously, there will inevitably be delays and, occasionally, technical errors. In recent years, we have not experienced a server failure. However, if it seems you have experienced a technical issue, please contact us at WHTickets@baylor.edu. If possible, please provide screenshots detailing your experience. We want to address your challenges as fast as possible.
“It can’t sell out that quickly.” As frustrating as it may be, due to overwhelming demand, tickets for popular show dates and times for Sing and Pigskin are rapidly exhausted. We sincerely wish we could provide a ticket to every party, but with thousands of people accessing the site simultaneously, tickets to the shows become unavailable remarkably fast.
“I want to purchase tickets over the phone.” Online transactions are the surest way to guarantee your financial information remains secure and this is also the quickest way to secure your tickets. On launch days, the Waco Hall Ticket Office is inundated with calls from patrons, and although we dedicate staff solely to answering calls as quickly as possible, we cannot answer every patron immediately.
“Why doesn’t Baylor add more shows?” Every act in both All-University Sing and Pigskin Revue is comprised of full-time students who volunteer to perform. Preparation and execution for both shows require a full year of planning by each performing group. Participation in Sing and Pigskin are tremendous undertakings, requiring significant time, energy, and resources. Therefore, the university works to maximize patron experience by providing as many shows as possible while prioritizing the academic commitments of each student-performer.
We highly recommend if you are unable to secure tickets that you consider purchasing a ticket to Virtual Sing or the Pigskin At-Home Experience and have the show streamed right into your living room. Not only does this provide you an opportunity to see the show, it allows you to do so in a comfortable space with friends.
